Clear service expectations.
Service terms · Updated 11 September 2026
Requesting a service
Submitting a request does not automatically confirm an assignment. Our team checks scope, location, timing, availability and suitability before arranging work. Give accurate information and tell us when anything changes.
Scope and quotations
Displayed estimates are preliminary. Review the quotation, included work and exclusions before accepting. Discuss additional work or expenses with the coordination team before they are incurred.
Payments
Online payments, automated refunds and provider payouts are not enabled. Do not submit card details, PINs or payment codes through this website.
Handlers and partners
Applicants must provide accurate information and complete the required review before account activation. An approved account may be suspended if safety, identity or service concerns arise. Providers should follow agreed instructions and communicate progress through their workspace.
Changes and concerns
Contact support promptly to change or cancel a request. Any implications depend on the agreed scope and work already undertaken and will be discussed with you. Report service concerns through your account or contact support with your task reference.
Appropriate use
Do not request unlawful activities, upload information you are not authorized to share, or misuse another person’s account. Care coordination is subject to assessment and availability. This website is not an emergency response service.
support@bonganasicare.com · +254 704 720 612
Request a service